PrivacyPolicy

We use the information we collect for the following purposes:

• Service Delivery: To provide, process, and deliver the services you request (CV creation, website development, PFE projects, etc.)
• Communication: To respond to your inquiries, send service updates, and provide customer support via email, WhatsApp, or phone
• Order Management: To process orders, manage payments, track project progress, and handle revisions
• Account Management: To create and manage your customer account, maintain order history, and track loyalty discounts
• Marketing: To send you promotional offers, discounts, and updates about our services (only with your consent, and you can opt-out anytime)
• Improvement: To analyze website usage, improve our services, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who help us operate our business (e.g., hosting providers, email services, payment processors). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• With Your Consent: We may share information with your explicit consent for specific purposes.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection
• Access controls and authentication measures

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Customer data is typically retained for 3 years after the last interaction, after which it may be anonymized or deleted. Project files and deliverables may be retained longer for reference purposes.

Under Moroccan data protection laws and best practices, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data (subject to legal obligations).
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing of your data for marketing purposes.
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for the website to function properly (e.g., session management, security)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Preference Cookies: Remember your preferences (e.g., theme selection, language)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Our services are primarily intended for university students and adults. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Your data is primarily stored and processed in Morocco. However, some of our service providers (e.g., hosting services, email providers) may be located outside Morocco. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.